You can get in touch with the team on 0800 952 2302. Virgin Mobile. Entertain me;. What happens if you don’t return your Virgin Media equipment? If you are leaving Virgin Media or changing your services your kit will need to be returned, and we will notify you via text and email. The kit has not been sent, yet, i asked another three times but the kit has never been sent to me. That’s because while you're with us, you rent your kit, rather than own it. This model should not be allowed, or at least there should be a way to connect to a VM. Step 4. They told me I needed to return the equipment or I would have to pay a fine. Will this late return be acceptable as I've tried contacting Virgin but just spoke with the bot & got nowhere. Many thanks - 534135327. My timeline is as follows: Applied to cancel Virgin Media contract because I was moving home: 19. Stay safe online. Virgin Media;. . SpeedWe would like to show you a description here but the site won’t allow us. I gave the guy everything including leads and he said he only needs the box and the remote. VM's preference is for wiring and wall boxes to be left in place in case you (or a future occupier) decide to contract with VM in future, but there's no legal right to leave wiring and boxes on your property. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. I didn't return my equipment successfully yet, but I find a very useful link: - 5127590Pre-paid returns packaging can take up to 10 working days to arrive, but you can print your own returns labelling here and drop off at your nearest collect plus point. SIM toolkit - Virgin Media Community - 5245119. totally mixed up text, email and the human operators - don't understand the English language. with Virgin Media and Virgin Media Payments. Stream is the new plug and play TV box from Virgin Media that lets you pick and choose your entertainment each month – and only pay. Tuning in. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. The fee is dependent on the equipment that needs to be returned and can range from £50–£250. Have waited in all day kit not collected - 5223593. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. My Virgin Media app: Requires compatible Android 7. we cancel our virgin media account after 18 months as we did not have good broadband speeds. . Add Sky Cinema. You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422. We would like to show you a description here but the site won’t allow us. richardsch. Unfortunately, when I opened the box, and there was a hub 4 instead of 5. I did this, using their pre-paid packaging and have a tracking confirmation that the package was received by VM three days ago. After that it is up to VM and its contractors to ensure the kit is returned. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. return parcel was dropped off at yodel depot in alfreton derbys on 9th - 5332407. What you get in your QuickStart pack depends on what Virgin Media services you ordered. Hi As22 👋 thank you for joining the thread. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. You can also email [email protected] would like to show you a description here but the site won’t allow us. Further exclusions & legal stuff apply. If there is a BT line (or sky or Talktalk etc) you could look at Talk Talk/BT etc "fibre" (aka fttc - fibre to the cabinet) if it's available otherwise you might be stuck with Adsl which wouldn't be as quick as Virgin. Let me know if you have any further issues!Hello, I have been calling 4 times and submitting 3 times online requesting the return parcel. I’ve arranged for virgin media to collect my kit as I cancelled my contract with them. QuickStart, set up and connections. Joining in. Get the Hub ready by connecting the wires. We would like to return it but we didn't a return box and now we are unsure what to do with it. Been given my leaving date as 17th March. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. If you cancel your service, you will need to return your kit to Virgin Media. Virgin has published guidance here . 1. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. A relative of ours recently passed away, they had virgin and were sent a new Hub 4 a while ago. My Virgin Media App. Hi, I was told a return kit was being sent for my Hub 4 back on 13th Sept but nothing has arrived and we're moving out next week. 1 goes to electricity, 2 goes the Hub, 3 goes to the TV box and 4 come from the socket. |. @00johnjohn00 wrote:. If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. Are you leaving Virgin Media but due a refund? If you think your last bill is incorrect or the amount on the cheque is wrong, find out how we can help here. 0 Kudos Reply. uk with required details but have. Stream from Virgin Media. Any returns emails are automated and will contain any equipment that you have registered to. Account - Mobile. . So you won’t need to hop around. for the parcel you sent back? This is your proof that you sent it. All our services will be set up so, once you’re in your. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. Virgin Media Verified account. Stream from Virgin Media. Reply. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. If you cancel your service, you will need to return your kit to Virgin Media. Then enter your email address, and click on email me my new label and follow the instructions. Phone. e. . It's at least 7 years old! We would love. The Stream remote. Select the correct HDMI input for your box. Just joined. You can, if you prefer, print your. but the box the tv360 and hub4 came in, you use to return the old kit. 1 million set-top boxes and modems - of these we refurbished, repaired and reused over 700,000, meaning thatStream from Virgin Media. I'm sorry to hear about the issue with the returns kit 😞 If it makes it easier for you, you can print the return labels here and send it back to us. My Virgin Media App. 34 and that this would be taken by direct debit. Go to solution. Please follow the simple instructions we’ve provided in the pack that we delivered with the new equipment. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. . Although this question has appeared before the answers vary and I need definitive advice. by eddie778 • Just joined. the left and right are not communicating. . 5. isn't big enough to take th. When HDCP versions are mixed, especially on audio systems, it can cause picture quality issues and audio errors. Your experience matters. We would like to show you a description here but the site won’t allow us. Follow the instructions on screen to finish your setup. Returning a V6 box. Virgin Media; My Virgin Media; Shop;. Options. Today I have received an email and a text message regarding the return of my equipment and that. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. 28 December 2011 at 1:11PM. No, you can keep using the same phone you’ve always used. Have tried their messaging service to no avail and 15 minutes into being on hold on their customer service line, I am desperately looking for a. On our wavelength In. Was moving house and because of timings around that moved while still paying Virgin for broadband at the old house. Over the last year we’ve managed the collection and return of more than 2. hello007007 Posts: 149 Forumite. Currently equipment returns have been paused due to lockdown. See where this Helpful Answer was posted. After canceling your service, you need to return the Virgin media kit. If you're a Virgin Media customer who's received a new router, you can put your old router into the new one's package, pop on the label in the package, and post it back. I have not received the return kit I was promised in order to return VM equipment. Solved: Changing from national to international roaming - Virgin Media Community - 5248920. Told the disconnections person this and that I wouldn't get their kit return stuff, asked if I could have it early or to a different address, no. v6. 3) Possibly illegal - as you are selling something you know is not yours to sell. We would like to show you a description here but the site won’t allow us. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. If you do return the equipment to us within 80 days of your services being ended, you will be refunded via a bill credit on your next available bill. There was no label in the box but searches revealed that I could recycle via. @Hannahman wrote:. Options. Up to 3 WiFi Pods if needed. Upgrading V6 boxes to 360. Return Valérie for free with Canada Post. and Virgin Media really have no CLUE what they telling people. QuickStart, set up and connections. Hi, Virgin media keep asking to return VM hub 4 router from my old account (ultimate oomph packaged now disconnected) or they will charge £65. If you're looking to amend your residential package, you will need to get in touch with our team directly by calling us on 150/ 03454541111 or texting us on 07533051809, as we're unable to process package changes on this platform. . In which terminal I have to put the silver cap. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. . Further exclusions & legal stuff apply. Reset back to router modeInstall Hub 5 and Enable Modem ModeVirgin Fibre Areas only. I handed the new Hub 4 to the pickup shop (Collect+ Point) on the 29th of December, using the return label provided in the return kit. It was all done correctly, out of contract, 30 days notice, etc, and as expected they asked for their Hub 3 to be returned. My V6 box has been replaced by a 360 and 2 days later I. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. So just wanted this on record. Solved: My VM account ended on 31st March. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. Control your services . SpeedWe would like to show you a description here but the site won’t allow us. For my surprise, in the package of the hub 5, was another package to return the hub 4. away the old kit when they come round to do the upgrade. They were not required to return it but were asked to recycle it correctly. My Virgin Media. Forum Team 10 Views Message 2 of 2 Flag for a. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. 12K; 225; 463; Natalie_L. Account - Cable. Hi, Just recently upgraded from Tivo 500GB box to TV360. Returning hub 4. We would like to show you a description here but the site won’t allow us. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. After a week kit wasn't delivered and I contacted again the live chat asking for explanations and I've been told that no kit has been requested at my. This includes: The Stream box. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. . I know they aren't bothering with collecting the older non-Tivo boxes but surprised they don't want Tivo boxes back. on 25-11-2022 12:11. However, despite my attempt to request for the return kit to be deli. You have arranged to pick up your equipment on three occasions. The clerk will print the return label and process your return. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box. O2 shop or local council recycle yard. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Mobile. Available with M50 broadband or faster. Virgin Media Price Guides. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Available with M50 broadband or faster. For full instructions on how to return any of our kit, please see here and all instructions should be available there. End day it's virgin media's equipment. Manage Your Account. When the engineers came to do an upgrade install for the new account (VM hub 5 volt package) they said they would take the old equipment(VM hub 4. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Options. . Same goes for my friend's address, because they told me someone will pick it up AND will contact both of us, I was told that there is. Virgin Media; My Virgin Media; Shop; Help;. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Options. They have emailed to see someone is in the area and to book a collection date. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Step by step guide to installing your Virgin Media broadband and Hub 3. An Ethernet cable – The. I would like to take a look on your behalf. When can I - 5311065. Hi Virgin I am returning equipment and I have to put the silver cap. 3. If you have any further queries or questions, please let us know. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. You can return our kit at no extra cost. on 26-03-2023 08:51. Browse Virgin Media Virgin Media Community. It's an outstanding balance and will just go through the collections process. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. Then, drop it off at a Yodel store. We would like to show you a description here but the site won’t allow us. in the box it gives you a returns label to post the old kit back. If you want a hand understanding our services, or how to do certain tasks, you’ve come. Virgin Media services are only available in eligible Virgin Media network areas. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. If you do not return your kit, you will be charged for it as set out in our terms and conditions . QuickStart, set up and connections. Hi mikeratkins, thanks for posting and welcome to our community. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they. We would like to show you a description here but the site won’t allow us. Plug the cables into the Hub. agreement. Could you give le and orientation?. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. 2% on a yearly basis, driven by fixed and mobile service price rises. The Stream remote. on 28-11-2022 15:15. I have requested multiple return kits and have now been told I will be charged £65 for the hub not being returned, also my account shows that I owe them 2 hubs (3 and 4) but we only have the hub 4 as our hub 3 was taken when the router was upgraded, please can someone get this return kit sent out, I will not be liable for this charge if. If you don't pay that bill then it's just like any other bill from any other company. If we decide to do this, we'll let you know. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. I'm sorry to hear there is some confusion with your return kit. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. We would like to show you a description here but the site won’t allow us. Networking and WiFi. In the event you change service or close your account, it's important that you return any equipment to us. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…Virgin Media Quickstart set up. The webpage usually list which items need returning, however it doesn't at present. 2. Yet VM are now expecting Pod to be returned? thanksHello I have left Virgin Media and have been ask to return the Hub 3 which I have and will return but I have also been asked to return a - 5421522. . correctly to the Virgin Media wall socket, please follow these instructions to get set up. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. No, you can keep using the same phone you’ve always used. We would like to show you a description here but the site won’t allow us. As subject. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. on 25-11-2022 12:11 Hi, Just recently upgraded from Tivo 500GB box to TV360. The UK’s most popular channels, Catch Up services and built-in apps, in one place. Given all the UK calls are recorded it will be verified that she told me to Bin it. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. Existing Virgin Media customers will have to pay a fee in order. Phone. Joining in. We would like to show you a description here but the site won’t allow us. . Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. Your email doesn't let me reply Now December and you sent this: Please return Virgin Media’s kit to avoid a £40 charge It was returned and you confirmed it by email Broadband Router Arris Hub 3 E4574057BBA4 £40You can post your old kit back to Virgin and it will reuse and recycle it. And we know our customers, like you, are too. If you can get Quickstart, you can choose one of two delivery options. 35 minutes ago. The last one was today 17th July 2023, when you emailed me at at 08:06 this morning to inform her the equipment would be picked up today. 2 Kudos. I got a message on my mobile with a number to ring so I can find out when they are close to my address to pick it up. I trust the bill will be cancelled when the kit. FAQs about return kits. Posted in QuickStart, set up and connections. If a customer does not return their equipment within 14 days of their contract end date, they will be subject. Phone. So I can help, I will send you an invite into a private,. . 2 hours ago. When can - 5311065 - 2. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. And now I'm getting chased up. . Options. 0 or iOS 12 or later mobile or tablet. Your terms & conditions state: “To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions). I have just received my returns packaging but I'm out of the country until mid December. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. Here you’ll find all the help you need for Virgin Media related problems and issues. We would like to show you a description here but the site won’t allow us. Account - Mobile. QuickStart, set up and connections. Virgin Media. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all day waiting! Unacceptable yet again! At present it is more convenient to arrange a collection so very disappointed promises are broken. Within that letter or email, we’ll also include information about any other changes we’re. Tip Set up all of your kit within 12. You can contact us to discuss your O2 mobile products and services. Options. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Returning Kit. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. Claim up to three (if needed) with our WiFi guarantee. £8p/m extra or included with Gig1 or Volt. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Virgin Mobile. Stream from Virgin Media. Virgin Fibre Areas only. At least 30Mbps download speeds in every room or £100 one-off credit. 3 hours ago. Help returning Virgin media kit. You can order a pre-paid equipment returns packaging through our Return Kit page . It’s because the reconnection team says the request cannot be processe. QuickStart, set up and connections. on 30-05-2023 22:29. 2. Return Valérie for free with Canada Post. When can I expect it to arrive? I asked VM twice but was not told when to expect this return kit. Account - Cable. These include: Super Hub 2ACI have a very old TV box. Hey Slownnfastwifi, thanks for this reply and sorry to hear of the issues faced with sending your equipment back to us using the returns package we sent. in Networking and WiFi 3 weeks ago; Do I need to return kit? in Networking and WiFi 4 weeks ago; Return rooter in Networking and WiFi 23-09-2023; drops in. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. sorry if in wrong place. A large Virgin box has been attached to the outside wall my house without my permission. Manage Your Account. Sell them. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Re: My return Kit has not arrived If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. I'm a moderator/staff could pick this up and follow up, that would be great. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Pop the telly on: check its set to the correct Input and Virgin TV’s. Switched On Families. That’s why we have a dedicated team to help you with this and answer any other questions you might have. 1. If we don’t get the requested kit back, then we may charge to replace it. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. However, I received a text message saying that I did not schedule a return yet. My Account; My Bills; My Apps; Upgrades; Service Status; Virgin TV Anywhere; Mobile Your Account. The new fibre phone line is designed to work with the same phones as the old copper line. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. your Boosters are paired. Most QuickStart kits have just 6 cables, connectors and powerlines to. We would like to show you a description here but the site won’t allow us. Connect the Hub’s power cable with the blue tab. Virgin Mobile. Thank you both for your input and trying to help. I am still with virgin media but under a new account. There were no Collectplus return notes labels etc with new hub, so took it, not to be returned as per the setup booklet. SpeedWe would like to show you a description here but the site won’t allow us. The tracking on Yodel says its still en-route. If it’s not a technical issue you need help with then we’re here to support you on. My VM account ended on 31st March. Tuning in. I have not received the return kit I was promised in order to return VM equipment. Please DM me and deal with this properly. So why should I not recyle them instead ??? (not a serious question, but I am interes. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. Thanks,Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. Each return kit is associated with specific equipment. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. We would like to show you a description here but the site won’t allow us. Chatter and. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. 2) Stupid - VM will charge accounts for unreturned kit, so you won't make any money from it. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Please, expect a private message from me here shortly, so I can have a further look and help out. we never really used the tv box and I throw it away many months ago. byrnesv. Tivo. Browse Virgin Media Virgin Media. Hello. 0 Kudos Reply. Home Phone. We would like to show you a description here but the site won’t allow us. . Stream is available for a £35 activation fee with Virgin Media’s ultrafast broadband. I have today 11th feb had the same original email we need to collect your kit. . We would like to show you a description here but the site won’t allow us. I have not received the return kit I was promised in order to return VM equipment. It’s because the reconnection team says the request cannot be processe. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaI used to live in London and since I had to move home I chose to discontinue my broadband. Simply ring our friendly customer service team. We would like to show you a description here but the site won’t allow us. A power adaptor to plug into the Stream box and a power socket at the wall. H. When referring to “agreement” we mean all of these things. However I received an email on 13/1/23 saying that I had a new bill of £40 for unreturned kit. I cancelled Virgin and was told in WhatsApp and on My Virgin Media that my last bill was £4. Left virgin over month ago and requested already 5 times rerun kit, unfortunately never received that and no one is able to answer any of my questions when there was sent or what is the tracking number, Recently received bill to pay because kit is not returned but how can I return it if I requested that already 5 times and it never arrived??Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. Sorry to hear there's an issue with a charge for failing to return equipment.